Home About Solutions Retailer Sales Representative Dealer Company Business Support Services Coverage 📍 Contact
Sign in Get the app

Privacy Policy

We are committed to protecting your privacy and keeping your business information secure. This policy explains what we collect, why we collect it, and the control you have over it. By using the platform, you agree to these terms.

Last updated: 7 August 2026

1. Information we collect

We collect information in order to provide, improve and personalise the service. It falls into three groups.

  • Identifying information — name, phone number, email address, shop or business details, trade licence information and the role you hold on the platform.
  • Technical information — device type, IP address, browser, approximate location and how you move through the app or site.
  • Transaction information — orders placed, prices applied, payments and collections, delivery addresses and delivery preferences.

2. How we use it

  • To run the service — processing orders, arranging delivery, settling accounts and answering support requests.
  • To personalise — showing relevant products, dealers and pricing based on your role, area and ordering history.
  • To improve — understanding which parts of the platform work and which need rebuilding.
  • To communicate — service updates, and marketing messages you can opt out of at any time.
  • To meet legal obligations — where the law or a lawful request requires it.

3. How we protect it

  • Encryption — personal data is encrypted in transit and at rest.
  • Access control — staff access is limited to what a role genuinely requires, and is logged.
  • Regular audits — systems and processes are reviewed on a routine schedule.
  • Segregation — financial records and operational records are held separately, with different access rules.

4. When we share it

We do not sell your data. We share it only in these situations.

  • Service providers — trusted partners who help us operate the platform, process payments or provide support. They are contractually required to protect your data on the same terms set out here.
  • Within the chain — a dealer fulfilling your order sees the order and delivery details needed to fulfil it, and nothing beyond that.
  • Legal requirements — to comply with the law or respond to a lawful request from a government authority.
  • Business transfers — in a merger, acquisition or sale of assets, data may transfer as part of that transaction.

5. How long we keep it

We retain personal information for as long as it is needed for the purposes described here, or as long as the law requires — whichever is longer. Transaction records are typically kept for statutory accounting periods. You can ask us to delete your account or personal data at any time.

6. Cookies and tracking

We use cookies and similar technologies to remember your preferences, keep you signed in, understand usage patterns and deliver relevant content. You can manage or block cookies through your browser settings; some parts of the platform may not work correctly if you do.

7. Your rights

  • Access — request a copy of the personal data we hold about you.
  • Correction — update or correct anything inaccurate.
  • Deletion — request that we delete your personal data.
  • Opt out — unsubscribe from marketing messages at any time using the link in the message or by contacting support.

To exercise any of these, contact us using the details below. We respond within 30 days.

8. Children's privacy

The platform is intended for business use and is not directed at children under 13. We do not knowingly collect personal information from children. If we learn that we have, we delete it immediately.

9. Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this page, and the revision date at the top will change. Where a change materially affects your rights, we will notify account holders directly.

10. Contact us

Questions about this policy or about the data we hold?