Terms & Conditions

1. The agreement

These terms form an agreement between you (or the business you represent) and Happy Bangladesh. If you are accepting on behalf of a business, you confirm you are authorised to bind that business.

If you do not accept these terms, do not use the platform.

2. Accounts and roles

Each account is tied to a role — retailer, sales representative, dealer, company or support user — and the features available depend on that role.

• Provide accurate business details and keep them current.
• Keep your login credentials confidential; you are responsible for activity under your account.
• Tell us promptly if you believe an account has been used without authorisation.
• Accounts may not be shared, sold or transferred without our written consent.

3. Orders and pricing

An order placed through the platform is an offer to purchase. It becomes binding when the fulfilling dealer confirms it.

• Prices shown are set by the supplying company or dealer and may change before confirmation.
• Product availability is not guaranteed until an order is confirmed.
• We may cancel an order where stock, pricing or delivery cannot be honoured, and will tell you why.
• Where an obvious pricing error occurs, we may correct it and offer you the option to cancel.

4. Delivery

Standard delivery is free and normally arrives the next day. Same-day delivery may be available on request and may carry an express fee, which is shown before you confirm the order.

Delivery times are estimates. Weather, road conditions and local disruption can delay a route; where that happens we notify the receiving shop.

5. Payment and credit

Payment terms depend on the arrangement between you and your supplying dealer, and are recorded in the platform ledger.

• Both cash and digital payment are supported.
• Every payment is recorded against the specific order it settles.
• Persistent non-payment may result in credit being withdrawn or an account being suspended.

6. Returns, damage and refunds

Damaged, missing and returned goods are handled under our refund and damage policy, which forms part of these terms.

7. Acceptable use

You agree not to:

• Use the platform for any unlawful purpose, or to trade goods you are not licensed to trade.
• Place fraudulent orders, or record deliveries or collections that did not take place.
• Interfere with, probe or attempt to gain unauthorised access to the platform or its data.
• Copy, scrape or resell platform data, pricing or retailer information.
• Misrepresent your role, business or authority.

8. Your data

Business and transaction data you enter remains yours. You grant us the licence needed to operate the service — to process, store, display and analyse that data in order to run the platform and improve it. Personal data is handled under our privacy policy.

9. Intellectual property

The platform, its software, design, branding and documentation belong to Happy Bangladesh. You are granted a limited, non-exclusive, non-transferable right to use it while your account is active. Brand names and product marks displayed on the platform belong to their respective owners.

10. Service availability

We work to keep the platform available continuously, but we do not guarantee uninterrupted service. Maintenance, network failure or events outside our control may cause downtime. Field apps support offline order capture so that a loss of connectivity does not stop trade.

11. Limitation of liability

To the extent permitted by law, Happy Bangladesh is not liable for indirect or consequential loss, including lost profit or lost business opportunity. Our total liability for any claim relating to the service is limited to the value of the transactions in question.

Nothing in these terms excludes liability that cannot be excluded under the law of Bangladesh.

12. Suspension and termination

You may close your account at any time. We may suspend or terminate an account that breaches these terms, presents a fraud or credit risk, or where we are required to do so by law. Outstanding obligations survive termination.

13. Changes to these terms

We may update these terms as the service develops. Changes take effect when posted here. Where a change materially affects your rights, we will give account holders reasonable notice. Continuing to use the platform after a change means you accept the revised terms.

14. Governing law

These terms are governed by the laws of the People's Republic of Bangladesh, and the courts of Bangladesh have exclusive jurisdiction over any dispute arising from them.

15. Contact

Questions about these terms? Write to info@happybangladesh.com or call +88 01300-888811.